To maintain quality in your cleaning business, use metrics to measure and improve performance.
In-house and contracted custodial teams earn trust from facility patrons and customers by delivering consistent clean. However, the trust placed in cleaning teams goes beyond visual aesthetics. It extends to the community’s health and safety.
Unfortunately, high turnover makes it difficult for professional cleaning teams to deliver. As teams find themselves with less cleaning experience and fewer people, managers become anxious to find and start new hires.
Although tempting, don’t ask first-time professional cleaners to complete work orders right away. If you do, you are dooming them to failure. Why? Because first-time professional cleaners don’t know what standards your team is aiming for or how to achieve them.
Instead of trying to teach new cleaners quality control, utilize task management and quality management software to support new employees in meeting standards.
Using Metrics to Explain How Tasks Will Be Evaluated
On a new employee’s first day, explain what your quality standard looks like and how they can achieve those results. You can introduce your task management software early, so employees can get instructions right in the app.
Another good tactic is inviting your new cleaner to join an inspection walkthrough. Show your employee:
How an inspector evaluates the cleanliness of the location’s touchpoints
How the cleanliness rating is recorded in your team’s custom inspection scale
How cleaning deficiencies are sent back to frontline cleaners for corrective action
With this kind of support and training, first-time professional cleaners will be prepared to take ownership of their workload and hit the ground running.
Showing How Progress is Monitored and Rewarded
Using cleaning inspections to identify and fix one-off cleaning deficiencies is important – but challenge your new hire to think bigger. Ask them to explain how their individual performance affects the team’s overall performance.
If your new hire is drawing a blank, explain that statistical quality control is how you manage average inspection scores for both the overall team and by individual service locations.
Otuvy Frontline takes individual performance tracking to a new level with employee scorecards. As employees utilize Otuvy Frontline to assign and complete tasks, an individual report is generated demonstrating to managers where employees are succeeding and where they need additional support.
Otuvy QM and Otuvy Frontline make it easy to record and track your team’s performance. If your team is ready to learn more, schedule a call.
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