Frequently Asked Questions

Otuvy is a purpose-built software platform designed for commercial cleaning companies. At its core is Otuvy QM, a powerful quality management system that empowers teams to perform inspections, resolve issues, and maintain high service standards. Companies can extend Otuvy QM with two key add-ons:

• Otuvy Frontline for automating workflows, digitizing repetitive tasks, and improving field team execution.

• Operational Intelligence, which transforms your quality data into actionable insights—giving you the visibility to identify trends, spot risks early, and drive smarter decisions.

Otuvy QM enables cleaning companies to conduct customized inspections, generate work orders, and analyze performance data.This ensures that service standards are met consistently, and any deficiencies are promptly addressed, enhancing overall quality assurance.

Otuvy Frontline automates workflows by integrating directly with Otuvy QM. When a deficiency is identified during an Otuvy QM inspection, a work order is automatically created—triggering a linked task list in Otuvy Frontline. Once that task list is completed in Otuvy Frontline, the associated work order is automatically closed in Otuvy QM. This end-to-end workflow eliminates manual handoffs and ensures nothing falls through the cracks.

In addition to this integration, Otuvy Frontline supports daily and routine task lists that include before-and-after photos, instructions, deadlines, and real-time completion tracking—making it easier for teams to deliver consistent, high-quality service across every site.

Absolutely. Otuvy is the most customizable platform on the market for commercial cleaning companies. Flexibility isn’t just a feature—it’s our foundation.

With Otuvy QM and Otuvy Frontline, you can tailor everything from inspection forms and grading scales to workflows, corrective actions, and reporting dashboards. Whether you're a regional team with unique SOPs or a national operation with complex oversight needs, Otuvy molds to your processes—without locking you into rigid templates or fixed structures.

From field-level configuration to enterprise-level visibility, Otuvy gives you complete control over how quality and operations are run—so you can scale smarter, standardize more effectively, and continuously improve performance on your terms.

While we don’t provide free trials, we’re happy to offer deep dive product demos so you can see the features and advantages firsthand before deciding. For more information or to schedule your demo, please reach out to our sales team.

Otuvy provides detailed reporting and business intelligence tools that enhance transparency and trust with clients.By showcasing consistent service quality and operational efficiency, cleaning companies can retain existing clients and attract new ones.

We offer three pricing packages built to support commercial cleaning teams at every stage of growth:

• QM Inspect – Perfect for teams that want to standardize inspections and start turning quality data into actionable reports and insights.

• QM Pro – Ideal for organizations looking to manage work orders efficiently, maintain real-time visibility across client sites, and level up their quality management processes.

• QM Enterprise – Built for teams that need it all. From elevated quality programs to streamlined operations and stakeholder-ready reporting, this package includes every tool you need to impress clients, scale operations, and lead with confidence.

Add-ons:

• Otuvy Frontline – Automate recurring workflows with seamless task list creation linked to Otuvy QM inspections and work orders. Eliminate back-and-forth and ensure nothing falls through the cracks—all while supporting daily routines with before-and-after photos, instructions, and deadlines.

• Operational Intelligence™ – Unlock powerful insights from your quality data using AI. Spot trends, track risk areas, and make faster, smarter decisions that drive performance and client satisfaction.

We’ll get you sorted as soon as quickly as possible. Please visit our Help Site or contact our product support team by emailing support@otuvy.com

Send us feedback about any Otuvy product, connect with the community, upvote and track the progress of popular feature requests, and review our changelog all from our new canny portal at https://otuvy.canny.io

Otuvy is renowned for its award-winning support team and offers a comprehensive onboarding program called Otuvy Ignite. This program includes coaching and self-service resources designed to help users achieve significant successes right out the gate of using Otuvy.

Otuvy prioritizes data security and privacy by implementing robust encryption, compliance with data protection regulations, and advanced security features to protect user data.Regular updates and audits are conducted to maintain the highest levels of data protection.